RETURNS & EXCHANGES

Namastetics Policy

- During Holiday and regular sales (including Black Friday, Cyber Monday, Boxing Day etc.) all items discounted by 40% or greater are final sale. They will not be eligible for exchange or return for store-credit.
- Namastetics will provide you with a return label, so exchanges and returns for store-credit are on us!
- Products can be returned for exchange or refund by online store credit only within 14 days of receiving your order
- Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
- We request that all goods are returned within 14 days of the date of you have received your return authorization number by us.
- The store credit coupon will be issued for the amount of the piece(s) returned excluding the original shipping cost
- Please note, any return item received by us outside of the 14-day return policy will not be accepted. Once receive at Namastetics returns, this returned item will be automatically shipped back to you.

 

HOW DO I RETURN?

- We provide Free Returns within USA
- Simply email info@namastetics.com and we will allocate a Returns Authorization (RA) and provide you with the full address (our warehouse is based in Nevada)
- International Return costs are the responsibility of the customer
- We recommend using a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange  or return

 

 Exchanges & Store Credit

- Once we received the tracking number of your return parcel we will keep an eye out for your return.  Once the package is received by our warehouse we will release the store-credit valued to the amount of the pieces returned or proceed the exchange
- Without a tracking number provided for your return, we will release the credit after we receive the product. 

WHAT IF THERE IS A FAULT?

- In the unlikely case that you receive a faulty item, please email us at info@namastetics.com
- We will personally assist you to quickly resolve the issue (Full Refund)

 

 ADDITIONAL INFORMATION

- We do not offer refunds unless the item you received is deemed faulty by Namastetics
- Unfortunately, we can not accept any returns that do not meet these requirements. The item will be returned back to the customer.
- Namastetics is not responsible for lost or stolen packages
- By placing an order you are acknowledging and accepting all the international shipping terms by the carrier.
- Please, email info@namastetics.com if you have any questions about this policy or need any assistance