Returns & Exchanges

RETURNS & EXCHANGES

Namastetics Policy

• Namastetics will provide you with a return label, so exchanges and returns for store-credit are on us!
•  Products can be returned for exchange or refund by online store credit only within 14 days of receiving your order
• Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
• We request that all goods are returned within 14 days of the date of you have received your return authorization number by us.
• The store credit coupon will be issued for the amount of the piece(s) returned excluding the original shipping cost
• Please note, any return item received by us outside of the 14-day return policy will not be accepted. Once receive at Namastetics returns, this returned item will be automatically shipped back to you.

HOW DO I RETURN?

• Simply email info@namastetics.com and we will allocate a Returns Authorization (RA) and provide you with the full address (our warehouse is based in Nevada)
• We recommend using a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange  or return

Exchanges & Store Credit

• Once we received the tracking number of your return parcel we INSTANTLY release the credit store valued to the amount of the pieces returned or proceed the exchange
• Without a tracking number provided for your return, we will release the credit after we receive the product. 

WHAT IF THERE IS A FAULT?

• In the unlikely case that you receive a faulty item, please email us at info@namastetics.com
• We will personally assist you to quickly resolve the issue (Full Refund)

ADDITIONAL INFORMATION

• We do not offer refunds unless the item you received is deemed faulty by Namastetics
• Unfortunately, we can not accept any returns that do not meet these requirements.
• Namastetics is not responsible for lost or stolen packages
• By placing an order you are acknowledging and accepting all the international shipping terms
• Please, email info@namasteticsif you have any questions about this policy or need any assistance