Return & Exchange Policy

Namastetics Return & Exchange Policy

  • Products can be returned for exchange, store credit or can be refunded within 30 days of receiving your order
  • Returned items must be in their original form (not worn, altered, washed) and have all original tags, labels, and packaging attached
  • Returns made outside of the 30-day return policy will not be accepted by Namastetics returns and will need to be shipped back to you at your expense.
  • All items discounted by 30% or greater are final sale. They will not be eligible for exchange, store credit and refund

Return for Exchange – You may return your order for an exchange in different size, color or style

Return for Store Credit – You may return your order for a store credit that never expires. The store credit coupon will be issued for the amount of the piece(s) returned excluding the original shipping cost

Return for Refund -Once your return is received and verified, please allow 10 -14 business day for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.  You will also receive an automated email confirmation for your records. The refund will be issued for the amount of the piece(s) returned excluding all applicable shipping charges and any customs, duties, taxes or additional fees

 

Cost Of Shipping

  • Customers (Within USA) will receive free shipping. Namastetics will provide you with a pre-paid return label.
  • We recommend using a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange or return
  • International customers will be responsible for any return shipping costs incurred

How do I start a Return or Exchange?

  • We provide Free Returns within USA
  • Simply visit our Returns Page to begin the process

When will my return/exchange be processed?

  • Once we received the tracking number of your return parcel we will keep an eye out for your return. Once the package is received by our warehouse we will release the store-credit valued to the amount of the pieces returned or proceed the exchange

What if my product arrives damaged?

  • In the unlikely case that you receive a faulty item, please email us at info@namastetics.com and we will personally assist you to quickly resolve the issue and replace the damaged item

Additional Information

  • We do not offer refunds unless the item you received is deemed faulty by Namastetics
  • Unfortunately, we can not accept any returns that do not meet the above requirements
  • Namastetics is not responsible for lost or stolen packages
  • By placing an order you are acknowledging and accepting all the international shipping terms by the carrier
  • Please, email info@namastetics.com if you have any questions about this policy or need any assistance.

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