Returns & Exchanges
RETURNS & EXCHANGES
- Namastetics will provide you with a return label, so exchanges and returns for store-credit are on us!
- Products can be returned for exchange or refund by online store credit only within 14 days of receiving your order
- Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
- We request that all goods are returned within 14 days of the date of you have received your return authorization number by us.
- The store credit coupon will be issued for the amount of the piece(s) returned excluding the original shipping cost
- Please note, any return item received by us outside of the 14-day return policy will not be accepted. Once receive at Namastetics returns, this returned item will be automatically shipped back to you.
HOW DO I RETURN?
- Simply email firstname.lastname@example.org and we will allocate a Returns Authorization (RA) and provide you with the full address (our warehouse is based in Nevada)
- We recommend using a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange or return
Exchanges & Store Credit
- Once we received the tracking number of your return parcel we INSTANTLY release the credit store valued to the amount of the pieces returned or proceed the exchange
- Without a tracking number provided for your return, we will release the credit after we receive the product.
WHAT IF THERE IS A FAULT?
- In the unlikely case that you receive a faulty item, please email us at email@example.com
- We will personally assist you to quickly resolve the issue (Full Refund)
- We do not offer refunds unless the item you received is deemed faulty by Namastetics
- Unfortunately, we can not accept any returns that do not meet these requirements.
- Namastetics is not responsible for lost or stolen packages
- By placing an order you are acknowledging and accepting all the international shipping terms
- Please, email info@namasteticsif you have any questions about this policy or need any assistance